![]() sale of land or buildings except for certain rental agreements.financial services, for example, insurance and banking.You would not automatically have the right to your money back if the fraudulent purchase was made for the following: There are certain distance sale contracts that are not covered by the law. If your card provider will not give you your money back, report them to Trading Standards. The bank may be able to cancel the payment or put the money back into your account. ![]() If you claim the use of the card was not authorised by you, it is for your bank to prove otherwise. Usually, the bank will have a team of investigators who look into it for you. If the unauthorised payment was taken from your bank account for a purchase over the internet, by telephone, TV or teletext, you may have a right to get your money back. If it was a family member who used your card, think carefully before you take any action with your bank. Is it possible that a family member used your card without your permission? In the world of card fraud, this can be quite common.
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